At Sort a Home, we are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable ePrivacy rules regarding the use of cookies. This policy explains how we collect, store, and use your data, and how we use cookies to enhance your experience.

1. Data Controller

Sort a Home operates as the data controller responsible for your personal data. If you have any questions, you can contact us at:

📧 contact@sortahome.com

2. What Personal Data We Collect

We may collect and process the following information when you use Sort a Home:

• Account details: name, email address, phone number, password.
• Service booking details: type of service requested, location, payment details (processed via secure third parties).
• Communications: messages exchanged via our platform, support requests, dispute resolution.
• Technical information: IP address, browser type, device data, usage statistics.

3. Lawful Basis for Processing

We process your data based on the following grounds:

• Performance of contract – to provide and manage services you request.
• Legitimate interests – to improve services, prevent fraud, and ensure platform security.
• Consent – for marketing communications and cookies that are not strictly necessary.
• Legal obligation – to comply with financial, tax, or legal reporting requirements.

4. Cookies and Tracking Technologies

Our website uses cookies to ensure functionality, improve performance, and personalise user experience.

Types of cookies we use:

• Strictly necessary cookies: Required for the operation of our website (e.g. login, security, payment).
• Performance cookies: Help us understand how visitors use the site (analytics, error tracking).
• Functional cookies: Store user preferences (e.g. location, language).
• Targeting/advertising cookies: Used to deliver relevant ads across platforms.

You can manage or disable cookies at any time through your browser settings.

5. Third-Party Services

We may use third-party tools such as Google Analytics, payment gateways, and advertising platforms. These providers may also place cookies on your device, subject to their own privacy policies.

6. Data Retention

We only keep your data as long as necessary for service delivery, dispute resolution, legal compliance, or account management. After this period, your data will be securely deleted or anonymised.

7. Your Rights Under GDPR

You have the right to:

• Access your data.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Restrict or object to data processing.
• Data portability (receive a copy in a structured format).
• Withdraw consent for non-essential cookies or marketing.

To exercise your rights, contact us at contact@sortahome.com.

8. Security

We use secure technologies (SSL encryption, firewalls, secure servers) to protect your personal data against loss, misuse, or unauthorised access.

9. Updates to This Policy

We may update this GDPR & Cookies Policy from time to time. Any changes will be posted on this page with a revised effective date.